IOS system: Gallery - Error 403 [SOLVED]

[lsoker]

Hello to all,

When i try to upload a Hotel image through "Gallery" i get the following error. (destination and rooms pics upload succesfully, I can also create folders through Gallery.)

Error 403 Forbidden

Thank you

[datahell]

Contact me via e-mail: info [at] isopensource [dot] com
Send me username /password to your site administration and to your site FTP.

[datahell]

No problem detected with this feature. Everything works fine in your site.
I write the answer here in public in order to be visible by other users too.

The image upload feature works fine for the gallery. I uploaded 3 gallery images in 3 different folders.

Things that might cause you the problem:
1. Browser incompatibility. To be sure that everything works perfect use Firefox when you administer Elxis CMS.
2. Firewall block. Some times programs like Norton internet security can cause scripts to not function properly.
3. Flash version. Make sure you dont have a too old flash version installed.

Work around:
1. Try with a different browser (Firefox recommended).
2. Try from a different PC.

[mscrivo]

I'm having the exact same problem.  I can upload locations and room pics just fine, but the gallery doesn't work.

I am using Firefox 3.0.5 with Flash 10r12 on Vista SP1.  I also tried IE7 and Opera and I can't get any of them working.

Mike

[CREATIVE Options]

Check your Firewall configuration on your computer.

[datahell]

Check also that the upload directories are writeable. Some time if you have enabled FTP access in Elxis globhal configuration and you have set wrong settings this can cause problems on uploading files. If you can not upload images from an other computer send me username/password to your site ftp and elxis administration to investigate the problem.

[mscrivo]

I checked the directories, they are writeable.  Does this feature require that ftp be enabled?  My host does not have ftp enabled unfortunately.

[datahell]

The important thing is that directories should be writeable by Elxis even if FTP is enabled or not. IOS Reservations makes needed directories writeable during installation automatically so this is not the problem. The problem most probably is with your computer's firewall. If you can nt find a solution contact me providing me the information I asked you.

[mscrivo]

Information sent.  I've tried from 2 different computers now, on different networks.  I must have something configured wrong.

I've sent you the login info.

Thanks for your help!

[datahell]

Here are the check results for other users that might have the same problem.

The gallery upload works fine, I uploaded 2 pictures without any problem. As I said this problem can be caused by a firewall installed on your computer that blocks javascript, etc. I sent you a patch that replaces the AJAX/flash upload method with a standard HTML upload form in order the upload feature to work under any circumstances.

[aiden11]

same issue here, what can i do to fix it

[datahell]

Send me an e-mail to remind me this and I will send you (in the afternoon - 12 hours from now) the same patch (info AT isopensource DOT com )

[aiden11]

i received all the files thank you but i still do get the same error?

Error 403 Forbidden

Any idea why?

[datahell]

Did you updated the files?
Click control+F5 in your browser to refresh cache or completely empty your browser's cache.

[aiden11]

did try but still doesnt work

on IE it times out on  firefox i do get the error above