[solved] Problem with Installation (Internal Server error)

[nkod]

Hello there... Im new in Elxis...I have heard so many things about it and i decided to install it and work with it...

As mambo and joomla i uploaded the zip file (elxis_2006_3.zip) in the directory that i wantes to install it and then through File Manager of cpanel i extracted the files in the same folder... When i tried to reach the .../administrator/  or the /installation/ folder i get the big annoying() message:

"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, ............ and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. "

What can it be?? Once or twice of some installation i managed to reach the first page of preinstallation but while pressing next i get the same message...

Any help please??

[datahell]

/administrator/ folder can not be reached if you have not installed elxis.
Can you please give me your elxis url?

[nkod]

500 Internal error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@petshopkivotos.gr and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

www.petshopkivotos.gr/test

thanx for the quick respond

[datahell]

Seems that your server does not have PHP support! It can not open any php file.

Check - Examples:
http://www.petshopkivotos.gr/test/INSTALL.php
http://www.petshopkivotos.gr/test/offline.php
http://www.petshopkivotos.gr/test/CHANGELOG.php

All non-php files open fine, examples:
http://www.petshopkivotos.gr/test/README
http://www.petshopkivotos.gr/test/help/elxis.config.html

Elxis is an application written in PHP programming language. If you dont have PHP support you can not use Elxis.

Solutions: add PHP on your server or change host (You can peak GoUp -the official Elxis supporter company- or any other company).

[nkod]

i tried to install mambo..and it worked perfectly..check www.petshopkivotos.gr/mambo .... u can see everything..

what else can it be the problem?

EDIT:
some extra info 4 help

Operating system Linux
Service Status Click to View
Kernel version 2.6.9-42.0.2.ELsmp
Machine Type i686
Apache version 1.3.37 (Unix)
PERL version 5.8.7
Path to PERL /usr/bin/perl
Path to sendmail /usr/sbin/sendmail
Installed Perl Modules Click to View
PHP version 4.4.4
MySQL version 4.1.21-standard
cPanel Build 10.9.0-STABLE 65
Theme cPanel X v2.6.0 
Documentation Click to View

[datahell]

What I see is that your server does not execute any php file inside the /test directory. This is not Elxis fault. I can not say why this is happening from here. Maybe there is an issue with directories/files owners/permisions. Check owners/permissions and also check any other thing you think seems to be strange (i.e. an htaccess file that does not allow running php inside that folder). I need FTP access to your site to tell you more.

[nkod]

Well Here r the permissions...

test

Mode       User  Group  World
Read          v         v          v
Write          v                 
Execute       v         v        v
Permission    7       5        5

shall i put them 7 7 7? All write too?

[datahell]

No it's OK.
As I said something strange happens with this folder or server settings. I can not tell you more if I don't see it myself. Give me FTP access if you want to help you. The whole issue is not Elxis fault. Elxis can not run because for some reason php files do not get executed.

[datahell]

Information gathered from the internet:

You get “500 - Internal server error” error message when a user tries to access your Apache or Lighttpd based dynamic php application (such as forum or blog software).

Generally, to solve this problem you need to take help of log files located at following location:
=> /var/log/message
=> /var/log/httpd/error_logs (/var/log/lighttpd/error_log or /var/log/httpd/error_log)

So you may be wondering why your PHP script throws an Internal Server Error 500.

This error only occurs because of web server software. However after looking through logs you may not find many details. This problem may be caused by:

    * A malformed php cgi script
    * An invalid directive in an .htaccess or other config file
    * Limitation imposed by file system and server software (for example php log file size set to 10Mb)
    * Missing php.ini (or cannot read php.ini file)

In most case it is an invalid .htaccess directive. However recently I came across a web server w/o /etc/php.ini file. A long time ago I setup this server )Apache chrooted jail). So you need to maintain two files one outside jail and another inside jail:
=> /etc/php.ini
=> /chroot/etc/php.ini <– this file was missing

Many scripts open this file on fly to get correct configuration directives. If this file not found you get error 500. It took some time to figure out this problem. Finally strace helped me out to debug this problem.

[datahell]

Problem solved. As I said it was a server issue (apache restrictions). Elxis installed by me and works fine.
Welcome to the Elxis family!

See installed site here: http://www.petshopkivotos.gr/test/

[nkod]

1000000000000000000000 Thanks to u man....

Thank u for the great work and support as well

[hazman]

Hello,

I'm having the same issue, so what was the solution? I would like to know it so I can install the CMS.

Thank you.

[eliasan]

Hi hazman,

I would start by checking the System Requirements List and making sure that the environment is compatible with Elxis.

[datahell]

Welcome David,
The problem was the follow: His apache return a 500 error every time a file that Elxis called directly (index.php files mostly) had permissions 666. We changed the permisions to 644 to these files and workded fine. There is no problem files to have 666 permisions if the they only get included (ie configuration.php, elxis.php etc), so you have only to change permisions in files that elxis calls directly.

[hazman]

Hello,

Could you tell me exactly which files and in what directories I need to change to 644?

Thanks