Could not fetch messages

[armpouniotis]

Hi there !

I am using Orion 4.4, and in the Administration zone, when I am trying to read my new messages I get: "Could not fetch messages"

How can I fix it ?


Thank you in advance
Christos

[datahell]

If you made an update from 4.3 maybe the new database table (elx_messages) failed to be created. Or maybe you didn't updated all the files. Try to fetch the messages and then go see Elxis error.log to find out what is the problem. Copy-paste here the message from error.log.

Alternatively you can debug module admin messages like that:
Open this file:
modules/mod_adminmessages/inc/adminmessages.js
Go to line 77 and change this:
$('#amsgs_list').append('<li class="amsgs_error">Could not fetch messages</li>');
to this:
$('#amsgs_list').append('<li class="amsgs_error">'+errorThrown+'</li>');
Update the file, go to Elxis administration and click control+F5 to refresh browser's cache.
Try again to fetch messages.
What error message do you get now?

[armpouniotis]

hi there !

Now I get this error message: "Internal Server Error"

What should I do ?

[datahell]

See Elxis error log to find out what is the problem. Copy-paste here the related error message.

[armpouniotis]

Hi there !

there is no error in Elxis error log ! There is no error in my cPanel error log too !

But, there problem still continuous !

What should I do ?

[datahell]

What should I do ?

Call express service! Send me a personal message with user/pass to your elxis admin panel and ftp and I will fix the problem for you.

[armpouniotis]

hi there !

I have send you a message !

Waiting for your reply !

[datahell]

Problem fixed temporary for you.

I detected a possible bug in database PDO statement library. This issue affects more things than just the messenger and needs further investigation. I will check it in the next days and reply here with a final solution to the problem.

[armpouniotis]

ok thank you !

[datahell]

After an extended check I didn't found a bug in Elxis PDO statement library. I restored the original code at your site and check the module again and now it works without errors! Veeeeery strange! As it works on my local test site, on your site, and the code generates no errors under multiple test cases I consider this case as false alarm and the case is closed.

[webgift]

There are ghosts @armpouniotis on your Elxis installation! I can't give any other
explanation! hahaha!!

[armpouniotis]

In any case, maybe I didn't transfer correctly Elxis files via ftp....

thank you all !

Christos