User management problem [SOLVED]

[StefanSultanov]

Today patched up my Nautilus to stable version.
Now I have user management problem.

I can't edit users.
Attempting to promote user to publisher access level.
When I enter user's page, all of the fields (previously contained data) are empty.
I try to assign the user to different group and it tells me, that there are fields left blank.
I tried to fill all the fields except password - same message appears.

I thought it was a database issue and made a brand new user registration - same result.
Any ideas?
My site is online and I can provide access.

[StefanSultanov]

Today I tried to clean cache and hashes.
Afterwards I attempted to create a user straight from control panel.
Created OK, but same blank fields appear.
Please check the attachment

[StefanSultanov]

Just let me know if I should attempt clean install or something?

[azmi2]

COULD WE GIVE LINK TO ANY MODULE WITH MENU.I MEAN I WANT TO CREATE A MENU ITEM WITH LOGIN MODULE.HOW WE CAN DO?


THANKS

[webgift]

@azmi2 You don't need to do that.
- Elxis 4.x: http://www.sample.com/user/login/
- Elxis 200x.x: http://www.sample.com/login.html

@StefanSultanov A relative issue hasn't been reported yet from an other user. Unfortunately i can't imagine what it's going on there. So why don't you try a clean installation. It's strange that you face such an issue only at the user info page.

[hakangur]

@azmi2
You don't need to do that.
- Elxis 4.x: http://www.sample.com/user/login/
- Elxis 200x.x: http://www.sample.com/login.html

The links above are dead (404 error).

[webgift]

@Hakan Gür Replace the sample.com domain by your website, Hakan

[StefanSultanov]

@webgift
I have no trouble viewing the users from frontend. I read the details and everything.
The only problem is the edit user page in backend, which I had attached previously.
Basically I placed the patch files in the root folder and replaced the .htaccess file accordingly.

I checked the com_user folder and the only changed files are auth methods.
I will go with clean install and write back

[hakangur]

@Hakan Gür Replace the sample.com domain by your website, Hakan

[StefanSultanov]

@webgift
Clean install didn't do any good!!!
As I thought about it, the only difference between my elxis installation and others is my Bulgarian translation files.

I had the date field malfunctioning in the users management page and I found that my translation files cause it to stop working.
I corrected it, and the calendar works.

However user management page DOES NOT seem to read the database.
Sure I can omit this issue and work from PHPMyAdmin, but this is not right and I can't let another administrators in.

Bulgarian alphabet is Cyrillic, is it possible an accident entry of Cyrillic character to render some parts of Nautilus out of order?
It happened with the calendar (date) field earlier, so I guess this is the first place to look.

However, when I switched to English, there was no difference.
I'm out of ideas.
Please help!

[StefanSultanov]

Just now I inspected the source of the page and was surprised!!!
All of the empty fields are containing the correct values!!!

<div class="elx_form_row">
         <label for="eprlastname" class="elx_form_label" style="width:220px; text-align: left;">Фамилия*</label>
         <input autocomplete="off" name="lastname" id="eprlastname" value="Султанова" title="Фамилия" maxlength="60" class="inputbox" dir="ltr" type="text">
   </div>

However I can not see them!
!?!?!?!?!?!?
When I edit any user, it sees the fields just like me - EMPTY, and naturally displays the "Empty field" message.
I have no clue what is causing this, but I tried to access the page with Chrome instead of Firefox.
Same thing!!!
So it's not cash nor it is a database issue. Something else is happening here and my final guess is JAVA.
I'm updating now and will write back.

[StefanSultanov]

Running last version of java and no change at all.
Help!

[datahell]

Just show that...
I will check Elxis later for a possible bug in users management and notify you.
Please wait.

[StefanSultanov]

Thank you for your reply, datahell!
To add more details to the situation I want to share the following:

After I installed the last version of JAVA, no one answered and I thought, that if I'm the only one to have this problem, it must be the server. Please note, that for the most parts Elxis Aphrodite is working flawlessly on the same server and environment.

I tried clean install again, which went smoothly and without any problems. But no results.
I used the SQL backup from my hosting provider and got locked out from admin panel.
I always write down my passwords and Elxis configuration somewhere safe on my hard drive and I know, I made my Admin account exactly, as it was before the clean install. Even so, I got locked out. (maybe due to mCrypt new key generated - don't know)
Then I tried to search here for instructions how to retrieve my password through PHP MyAdmin and found none.
I did the following:
1. Created new user via user registration form. Created fine without user activation.
2. Changed the account access level via PHP MyAdmin to Administrator.
3. Tried to log in the Backend and failed due to NOT ENOUGH ACCESS RIGHTS. I write this in caps to point it out, because I don't know if this should be like this.
    Even after cleaning cash and all, I still couldn't access.
4. After I slept on it, it came to me that Nautilus actually recognized my password, but didn't read the access level in the database(I changed the "Registered" to "Administrator")
5. Finally I swapped the two users passwords and this way I got to use my Administrator account (ID 1)

Perhaps the above could give some clues and perhaps it's completely irrelevant, but I am still facing the same problem with user management page.
Funny, with the betas it was working fine. Only after installing the stable version I got this issue.

Thank you once again and I'll wait for more info.
God bless you!

[datahell]

This is something else. If you are absolutely sure you fill-in the correct username/password then you might have a sessions issue or something with the browser. Note that I work on Nautilus every day more than a year now. I had never similar issues on both local and online sites.

Regarding the password.
Passwords generated on other sites will not work in your site. If you perform a mysql import from local site to online server you must also change the ENCRYPT_KEY configuration option to the one in your local site. ENCRYPT_KEY is also used as a password salt, if you change it you wont be able to login any more.

How to reset the password

1. The easy way
Try to login in frontend, if you logged in then the password is correct. Go to the login module or the login page in frontend (user/login/) and click on Password recovery. A new password will be generated and mailed to your email address.

2. The developers way
Open template's index.php, and go to a visible spot.

Code: [Select]

<?php 
$elxis = eFactory::getElxis();
$encpass = $elxis->obj(&#39;Crypt&#39;)->getEncryptedPassword(&#39;12345678&#39;);
echo &#39;pass: <strong>&#39;.$encpass.&#39;</strong><br />&#39;;
?>
Now, refresh the site and copy the value that will display. Go to phpmyadmin and db table elx_users. Find the user you want and edit it. Set as password the one that you have copied. Now you can login using as password 12345678 This password will only work in the current site, as all sites have different value of ENCRYPT_KEY. Different ENCRYPT_KEY generates different encrypted passwords for the same plain text password.

For instance
for ENCRYPT_KEY JqEls8xxLxNOf7nH the encrypted value of 12345678 is: 17b8df5b22433464abf86d886876795048f153da
for ENCRYPT_KEY a1s2d3f4g5 the encrypted value of 12345678 is: d604a6e4ed85f9741247db83876bcbe5a799a6d7

Also this value depends on the encryption method used (mcrypt or xor)

I am going to check if there is something wrong with the users management in backend and I will reply again.