Can't log in to the admin area

[armpouniotis]

Hi there !

I have installed elxis 4.1 poseidon_rev1461, but everytime I try to log in the administrator's area, i got the same error message of not valid username or password. I am 100% sure that I enter the correct username and password ! (They are both very simple...)

Can anyone help me ?

Thank you in advance !

[datahell]

Elxis 4.x is tricky in reset users password as it has strong encryption.
Send me a personal message with username/password to your site's FTP to reset your password. Also write me the username of the user you want to reset the password.

[datahell]

Problem solved, you can now login!

The problem was that you had saved the configuration.php file as UTF-8 with BOM characters. This echoed a notice in the page headers before session start and so sessions could not be started. I fixed configuration.php by saving it as UTF-8 without BOM and now sessions can start and you can login

[armpouniotis]

ok !
next time I will be more careful !!!

thank you very much !!

[ahmet]

so at last.. how do we reset password pls..?  do we need to contact datahell always?

[datahell]

Why dont you use the "I forgot my password" feature???
http://www.example.com/user/recover-pwd.html

[ahmet]

does it work for admin password also??
I tried it didint work..

[datahell]

There are some security checks to become accepted this action.

Password recovery must be enabled in Elxis configuration.
private $PASS_RECOVER = 1;

Elxis security level must be normal or high  in Elxis configuration.
private $SECURITY_LEVEL = 0; //or 1
Especially for administrators the security level must be normal (0). If it is high (1) admins can't reset their passwords. If it is insane (2) no one is allowed to reset his password.

If the configuration option REGISTRATION_EMAIL_DOMAIN is not empty then your email address should be in allowed domains list.

If the configuration option REGISTRATION_EXCLUDE_EMAIL_DOMAINS is not empty then your email address should not be in blocked domains list.

If your user account is blocked or expired you cannot reset your password.

As you see Elxis has many security layers for some things...

If you can't reset your password send me ftp access for your site to reset the password for you (also write me which is your username).