IOS Reservations hotel paymentl problem

[regi168]

I enter the payment both paypal and paypal pro, but there nothing happened,

just received unconfirmed letters, no credit interface show up.

strange?


Thanks for your help

[webgift]

Just use one of them.

[herve34000]

Hi,

i have a same problem. I use standard Paypal or PayPal Pro, but when my customer book some hotel, nothing happened, just received all details with :

Payment is pending
Reservation is not confirmed

and no credit interface show up ?
Later i go to my administration panel, i accept to confirm a reservation, the customer received a second mail

Payment is pending
Reservation confirmed

again, no credit interface show up ? and my customer no paid, but the booking is confirmed.

Maybe i do wrong on the configuration about IOS or Paypal ?


Thanks for your assistance

[datahell]

If the selected payment method is not properly configured then IOSR will throw a warning and might prompt you to pick an other (if exists). Normally you must get re-directed to paypal's web site to pay. If not, this means that no payment methods are enabled for that hotel. If the surety fee is zero IOSR will skip all payment methods except the credit card offline. In case of an offline payment method is selected the hotelier/administrator must manually mark the reservation as paid after the client pay the surety fee offline.

Do these checks:

1. Go to hotel's edit page and make sure that surety fee is greater than zero. Also make sure that paypal is enabled for that hotel and you have supplied the required settings (business email, etc). Note that each hotel has its own payment options. So you must set up the desired payment methods for each hotel separately.

2. Make sure that the contents of the "pm" folder are accessible from the WWW. If paypal can not access the IPN page the payment will never be marked as paid. I have seen some cases where if you go to access a file from that folder you get an internal server error. If needed fix the folder's and the included files permissions to 755/644 respectively.

Access the IPN page to make sure it is working properly:
http://www.example.com/components/com_reservations/pm/ipn.php

If you see BAD as result then everything is OK. If you see an internal server error message, a blank page or anything else fix the permissions.

After these paypal should work fine.
If not use the IOSR built in email support form to contact me.

[herve34000]

Hi datahell,

Thank's very much to answer. I will try about your explication. I let you know soon.

[herve34000]

Hi Datahell,

I check already all:

My Hotel :
Payment Paypal Active with adress mail.
Surety fee = 100%
Email configuration to send for hotel activate.

CHMOD PM = OK i see the word "BAD".


This is our test :
Website underconstruction: http://www.phuketlandstar.com/index.php
Code Reservation : UDQE-1050-1460
Adresse check status : xxxxxxxxxxxxx (email deleted by datahell)

Just after the reservation, no paypal interface show up. Just say thank you and when i receive the email, say also :

"Your reservation will be accepted only after your complete the payment" 

Thank's for you help.

Also you can try, and you will see about my little problem. If everything it's ok, maybe the problem is some configuration or CHMOD with Elxis ?

[datahell]

No online payment methods have been set up for that hotel! I just did a reservation, IOSR says "unconfirmed", not "pending payment" for that hotel. Also it did nt show anywhere surety fee. Have you set a surety fee?


Room/Service                 Adults     Children    Quantity    Amount
C-View Jacuzzi Suite            1         0           1      THB 67080.0
                                                                Total        THB 67080.0

Reservation is not confirmed

If you want send me a personal message with username/password to your elxis administration, and the hotel name you are interested in. I will check your settings to see if there is a problem there.