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Support hard to reach?
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Topic: Support hard to reach? (Read 3871 times)
rulez22
Newbie
Posts: 48
Support hard to reach?
«
on:
August 02, 2010, 22:51:24 »
Hi guys, is there an easier way to reach support for IOSR? I know, Ioannis is busy working on the script, but..
I don't get any response to emails I send, Digsby Live Chat most of the time offine, some days completely offline. (it says there "We are usually online every day from 18:30 to 22:30 (GMT+2). Time now is: xx:xx) I wait and wait and nothing happens.
Is there direct ICQ, MSN, direct email or any better form of contacting?
I have ordered the second script now and having problem with it. What I did was - I added Locations, Hoteliers and Hotels BEFORE buying and activating the license.
On the frontpage it shows "IOSR License Agreement" and message "You dont have any Locations set" (which isn't true).
Is there a way to fix it or do I have to reinstall it again to get it working?
Before activation I've seen message about "license is not activated, some features are disabled" I wonder maybe that's the case and Locations, Hoteliers, Hotels should have been added AFTER activation?
Thanks a lot!
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datahell
Elxis Team
Hero Member
Posts: 10357
Re: Support hard to reach?
«
Reply #1 on:
August 03, 2010, 09:19:28 »
Hi, you can reach me in several ways.
Contact form:
https://www.isopensource.com/contact.html
You can send me a
Personal message
here is the forum.
You can use
live support chat
located at
https://www.isopensource.com/
(but you are right, I dont open it every day as some days I am out or very busy, sorry).
You can send me a
direct e-mail
info
_at_
isopensource
_dot_
com
You can contact me directly from within your
IOSR control panel -> section: Contact IOS
.
Phone support
is available only in Greek language.
Regarding the "locations" message you get in the frontpage: IOSR has a setting in its configuration regarding the "locations level" to show in front-page. By default this is set to the first sub-level, change it to root level if you dont have sub-locations.
The "IOSR License Agreement" text, is normal, and is being shown when IOSR has nothing to show in its front-page.
You can also login in the
demo site
to see how the settings looks like there.
«
Last Edit: August 03, 2010, 20:14:59 by datahell
»
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Elxis Team
|
Is Open Source
|
IOS Rentals | IOS AERO
rentasite
Elxis Community
Hero Member
Posts: 3282
Web Services
Re: Support hard to reach?
«
Reply #2 on:
August 03, 2010, 10:26:30 »
And of course, most of the common questions have been answered, in this forum.
So, posting a new thread/question or searching the forum, is not a bad idea.
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Rent a Site
|
Lelevose
webgift
Elxis Team
Hero Member
Posts: 4193
Re: Support hard to reach?
«
Reply #3 on:
August 03, 2010, 10:41:40 »
And of course we must not forget the
elxis Wiki
!
Here is the category of IOS Reservation component :
http://wiki.elxis.org/wiki/Category:IOS-Reservations
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Elxis Team •
Custom web design [EN]
-
[EL]
•
.GR Registrar
rulez22
Newbie
Posts: 48
Re: Support hard to reach? [SOLVED]
«
Reply #4 on:
August 03, 2010, 18:37:04 »
Wow, thanks a lot everybody!
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