Elxis CMS Forum

Support => General => Topic started by: Crafttours on September 08, 2022, 13:28:31

Title: Invalid password! I cant log in
Post by: Crafttours on September 08, 2022, 13:28:31

Thank you for your support
I didn't use my administrator account for years and Elixis CMS was updated several times "now its 5.3 version"
I tried to solve this problem by change the password via localhost database phpMyAdmin "elx_users" table but no luke
I also tried to use this method in this topic:
https://forum.elxis.org/index.php?topic=6687.0
but same result

Please help me

Thanks

Title: Re: Invalid password! I cant log in
Post by: datahell on September 09, 2022, 18:02:51

Most probably the problem is that the encryption method was changed (maybe due to a php update). If you follow my instructions (https://forum.elxis.org/index.php?topic=6687.msg55910#msg55910) carefully you will be able to login. If not, send me a personal message with access details to your ftp or hosting control panel and I will fix it for you.

Title: Re: Invalid password! I cant log in
Post by: Crafttours on September 10, 2022, 13:31:53

Thank you for your responed

I tried this instructions but nothing happened
I will send you a personal message with FTP account

Title: Re: Invalid password! I cant log in
Post by: datahell on September 12, 2022, 21:53:03

Just checked. Basically you have run out of space, you can not upload/update any file on the site.
From FTP I get the error message: 552 Quota exceeded: [filename] won't be saved
If there is no free web space nothing will work correctly.

Increase web site space and/or delete unwanted files.
Tip: you have about 7GB of forgotten old backup files in repository folder.

Title: Re: Invalid password! I cant log in
Post by: Crafttours on September 15, 2022, 10:40:22

Files deleted

Thank so much for your respond..

Title: Re: Invalid password! I cant log in
Post by: Crafttours on September 16, 2022, 17:13:05

Still I can't log in!
How to reset password or even make new one or anyway to log in

Please help

Thank you

Title: Re: Invalid password! I cant log in
Post by: datahell on September 18, 2022, 09:47:17

You still have problems with your site files. Check FTP quota, it stills says Quota exceeded. I cannot upload file on the site either edit an existing one. So I cannot reset the password. I noticed also that I cannot delete some files. When I delete them after a while they re-appear.

Title: Re: Invalid password! I cant log in
Post by: Crafttours on September 19, 2022, 08:20:27

Thank you so much for your response

I changed FTP Quaota from 1 GB to unlimited and using it again
I can delete and upload files

Title: Re: Invalid password! I cant log in
Post by: datahell on September 19, 2022, 19:26:53

Your problem was solved. After you increased quota I was able to upload files.

1. You were trying to login with a user which was not administrator.
2. I reset the password to an administrator user (I found 3 of them)
3. There was a small sabotage (?) in your site. The index file of the administration template was empty.
4. I updated your site to the latest Elxis version (from 5.0 to 5.3).
5. I updated many other extensions to their latest versions.
6. There are about 23000 files in cache folder. Delete them all and leave "{repository}/cache" folder empty. Elxis will re-create automatically whatever folder/file is needed.
7. There is a very annoying caching system on the server. I advise you to disable it.

Title: Re: Invalid password! I cant log in
Post by: Crafttours on September 19, 2022, 22:00:50

Thank you so much for your help
Now I am able to log in and use the system again

I'm really grateful for your unfailing support...

Elxis is not just a great system, great support too!