Elxis CMS Forum

Support => Administration => Topic started by: aiden11 on April 24, 2009, 00:19:06

Title: SMTP emails
Post by: aiden11 on April 24, 2009, 00:19:06

Hello,

Somehow my website stopped sending emails when users do register, reserve something online or subscribe to newsletter.
It was working fine few days ago but dont know what happened.
I use SMTP as the server i host the site doesn't allow phpmail function due to spam.
Any idea what might cause this?

Title: Re: SMTP emails
Post by: datahell on April 24, 2009, 10:40:11

Did you changed the password? Is the account still valid? Is the mailbox not full?
Set up this account on your computer (outlook, thunderbird, etc) and try to send and receive e-mails using this account from your computer.

Title: Re: SMTP emails
Post by: aiden11 on April 24, 2009, 21:52:11

Hello, i can send emails fine from webmail on cpanel, outlook and outlook express.

The mailbox is empty and havent change the password.

Title: Re: SMTP emails
Post by: datahell on April 24, 2009, 22:49:30

If you used to sent e-mails without problem, and you did n't changed anything then why you can n't send e-mails now? This is weird...

Check the apache's error.log after sending an e-mail. If there is a problem then there will be an error report there that will help you solve the problem. In some servers files/directories writeable permissions can cause serious problems.

Other ideas:
Try setting up Elxis SMTP with another e-mail account and, if possible, on another mail server. Make also sure that all Elxis related files are fine and not broken. Download from elxis-downloads.com a clean Elxis 2008.0/1 (what ever you use) and overwrite the contents of the existing includes/phpmailer/ and includes/Core/ folders with those of the new downloaded Elxis.

Title: Re: SMTP emails
Post by: aiden11 on April 25, 2009, 00:13:30

Thanks for the reply.
I did try a different email account from a different server but still the same issue.

I will try to replace those files you mentioned and see what does happen.

Will keep you posted.

Title: Re: SMTP emails
Post by: datahell on April 25, 2009, 00:26:13

Don't forget to see the apache's error log.

Title: Re: SMTP emails
Post by: aiden11 on April 25, 2009, 01:07:27

well did replace those files but without any luck.

Title: Re: SMTP emails
Post by: aiden11 on April 25, 2009, 01:08:46

do i have to get the apache erros logs from the server or does elxis have a folder to store those errors?

Title: Re: SMTP emails
Post by: ks-net on April 25, 2009, 02:07:44

always from your server

Title: Re: SMTP emails
Post by: aiden11 on April 25, 2009, 03:12:40

error logs from the server are as below:

@server2 [~]# tail -f error_log
[21-Nov-2008 17:04:47] PHP Warning:  PHP Startup: Unable to load dynamic library '/usr/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so' - /usr/lib/php/extensions/no-debug-non-zts-20060613/ffmpeg.so: cannot open shared object file: No such file or directory in Unknown on line 0
[21-Nov-2008 17:55:48] PHP Warning:  Module 'ionCube Loader' already loaded in Unknown on line 0
[21-Nov-2008 17:56:55] PHP Warning:  Module 'ionCube Loader' already loaded in Unknown on line 0
[21-Nov-2008 18:03:07] PHP Warning:  Module 'ionCube Loader' already loaded in Unknown on line 0
[21-Nov-2008 18:32:54] PHP Warning:  Module 'ionCube Loader' already loaded in Unknown on line 0


grep ErrorLog /etc/httpd/conf/httpd.conf
ErrorLog logs/error_log
    ErrorLog /usr/local/apache/domlogs/secured.hostunlimited.eu-ssl_data_log
    ErrorLog /usr/local/apache/domlogs/sbc-services.com-ssl_data_log
    ErrorLog /usr/local/apache/domlogs/stop2shop.co.uk-ssl_data_log
    ErrorLog /usr/local/apache/domlogs/digitalphotoaward.de-ssl_data_log

Title: Re: SMTP emails
Post by: datahell on April 25, 2009, 09:57:35

If you can n't solve this issue send me with a personal message username/pasword for your site administration and for the FTP to debug the site and try to fix it.

Title: Re: SMTP emails
Post by: aiden11 on April 29, 2009, 23:05:51

issue resolved thanks to datahell support

Thanks again for your support

Title: Re: SMTP emails
Post by: kebic on April 30, 2009, 02:30:07

hotelsinalbania.net   ??? use content/documents from my site  >:(

Title: Re: SMTP emails
Post by: aiden11 on April 30, 2009, 12:44:49

Any content from taken from your site will be removed

It was just a test doc to see if it works.

I will create an online form for registration.

Do apologise if any for the any inconvenient  caused