Elxis CMS Forum

Support => General => Topic started by: Thomas C on August 29, 2009, 04:12:17

Title: Contacts
Post by: Thomas C on August 29, 2009, 04:12:17

A while back my "Contact" page started yielding errors:

            "Error
             Requested contact not found or you are not allowed to access it."


I've toggled this on and off, created a new one, deleted and remade them, but I always get the error.

"Public Front End" is selected.

I'm logged in as Admin.

Any ideas?

Title: Re: Contacts
Post by: nikos65 on August 29, 2009, 09:48:17

Probably you have to create a new menu item !!

A link will help us to help you  ;)

Title: Re: Contacts
Post by: webgift on August 29, 2009, 13:41:34

Quote from: nikos65 on August 29, 2009, 09:48:17

A link will help us to help you  ;)

 ;)

Title: Re: Contacts
Post by: Thomas C on August 29, 2009, 15:19:45

www self-wrighting net/SFW/

Place "." where appropriate

Title: Re: Contacts
Post by: xmanhattan on August 29, 2009, 15:24:05

Did you install it on your pc to test or is it at a server on the net?

Sometimes during the installation on a local pc, the id's for contacts are incorrect.  If you do a search for "contact" you will see some of my posts.

Another possibility is to completely delete contacts and contact category, empty temp, and then create a new category and a new contact.

If you have this on your pc, then I would suggest backing up your sql and then reinstall, then you can remove the contact info from the sql backup and import.

Title: Re: Contacts
Post by: nikos65 on August 29, 2009, 15:26:44

Quote

Another possibility is to completely delete contacts and contact category, empty temp, and then create a new category and a new contact.

This is also my answer and check if the menu item and the contact item is published or is public frontend

Title: Re: Contacts
Post by: Thomas C on August 29, 2009, 16:31:11

I was hoping it could be fixed via phpMyAdmin.

A reinstall and import seems kind of drastic and risky even with backups. The site with Elxis has been up for quite some time with a reasonable amount of content. Not to mention the possible lengthy downtime.

I have to weigh the pros and cons before I go that way.

I think, unless something else pops up, I'll have to turn off "Contacts" and leave it off... not something that I want to do, but a web page via the wrapper will work as a kludge.

Title: Re: Contacts
Post by: xmanhattan on August 29, 2009, 16:42:14

It can be fixed via phpMyAdmin but you will have to study the links and make notes to do it.

Title: Re: Contacts
Post by: Thomas C on September 06, 2009, 02:04:22

myphpadmin is turning out to be a lot of work... not worth the effort given what it is that I'm trying to fix.

I tried restoring from several backups, but none of those were successful.

Unfortunately I do not have one from just after the install...

Does anyone have those three mysql *contact* files from a fresh install that they can send me?

Thank-you.

Title: Re: Contacts
Post by: xmanhattan on September 06, 2009, 12:07:17

Thomas C,

Here is a cut down sql file with the original contact info in a few tables.  This works as it is from one of my test setups so you can do a comparison of what is different with yours.

I recommend searching using the term contact and com_contact, then check id's.



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