Elxis error page...

[ROUBOS]

Hi,
while browsing an elxis site i've created, I sometimes get this elxis error. Once I refresh the page, it goes away. I had this complaint from some users and wanted to mention it here for advice.
I think that it should be a server error and not an elxis problem.

Please advice on how I can solve this. I've attached a screenshot of the error.
Has anyone encountered this before?
Should I contact the hosting company?

thanks in advance.

[webgift]

I think that it should be a server error and not an elxis problem.

Exactly! Do you use 'tophost' for the hosting services; I have noticed this issue from tophost's service.

[ROUBOS]

yes you're right. it is tophost.
I did not pick it as a host. It was given to me by the client. I will contact them and let them know. See what they have to say.

thank you

[webgift]

You are welcome Roubos. Keep this subject informed in case that tophost send you an 'interesting' reply. Ok?

[ROUBOS]

Well, spoke to them.
They just mentioned that I should email support and ask them to change the Database server from DB11 to DB12.
It must be a known issue with them then. I'll email them and see if that solves the problem.

[webgift]

Perfect! Hope this change will solve it.