Elxis CMS Forum
Support => General => Topic started by: kyomar on January 11, 2019, 12:03:07
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Hi, I hope some experts here can help as I cannot find a solution.
I am getting a sitemap error: "We encountered an error while trying to access your Sitemap. Please ensure your Sitemap follows our guidelines and can be accessed at the location you provided and then resubmit". I am using elxis' xml sitemap and haven't had any problems for years.
I am also getting crawl errors "403 access denied" for all pages. Fetch as google produces an error as well.
I have already contacted the host company but no server error, the logs are clean.
I would be really grateful for any help/hint. Thank you!
PS. I am using latest elxis version.
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You can find some information about 403 error to the link [1] as quote you below.
Please send me access to your website in order to check what's going on.
[1]: https://www.lifewire.com/403-forbidden-error-explained-2617989 (https://www.lifewire.com/403-forbidden-error-explained-2617989)
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Hi Webgift, thanks a lot. Here are the print screens.
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and here is the fetch as google result.
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Check if Google has been banned by Elxis Defender. Clear defender bans and check if the problem is solved.
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That did the trick. Thank you so much datahell & webgift. I didn't know which bans were google related so I cleared the whole file. How can I make sure google doesn't get banned again?
I have used elxis for many years and I am still loving it. You guys rock!
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He is fast like a lightning! ... Who is this? @datahell!