Elxis CMS Forum

Support => Administration => Topic started by: neda16 on March 21, 2017, 17:14:51

Title: lock administration account
Post by: neda16 on March 21, 2017, 17:14:51

Hello,

I want forum's help....
I upadate elxis 4.2 to 4.5 and i lock my admin account said invalid password...what i an doing wrong
elxis is in share hosting if that's help
i upload all files with ftp

thank you in advance

Title: Re: lock administration account
Post by: webgift on March 22, 2017, 10:22:33

Hello @neda16,
You can not directly update the core version of CMS from 4.2 to 4.5. You should update it
step by step (from 4.2 to 4.3, from 4.3 to 4.4 etc). Please follow the link [1] as quoted
below to find out the update scripts. Hope you have a backup of your website.

[1]: https://www.elxis.net/edc/core/ (https://www.elxis.net/edc/core/)

Title: Re: lock administration account
Post by: neda16 on March 22, 2017, 12:41:12

I messed up!!!! Unfortunately i restore the site to fix the problem and still i can 't login with admin account
when i upload the patch 4.3(i had restore to 4.2) i take white page!!!

please any help

Title: Re: lock administration account
Post by: webgift on March 23, 2017, 10:53:33

Please perform a step-by-step upgrade process. These steps are:

- Restore your website using elxis 4.2 version and verify that it's working as it was.
- Download Elxis 4.2 to 4.3 update [1] from elxis.net and follow the instructions. Normally
you will be able to access your website in version 4.3.
- Download Elxis 4.3 to 4.4 update [2] from elxis.net and follow the instructions. Normally
you will be able to access your website in version 4.4.
- Download Elxis 4.4 to 4.5 update [3] from elxis.net and follow the instructions. Normally
you will be able to access your website in version 4.5.

You are done!

[1]: https://www.elxis.net/edc/core/100.html (https://www.elxis.net/edc/core/100.html)
[2]: https://www.elxis.net/edc/core/121.html (https://www.elxis.net/edc/core/121.html)
[3]: https://www.elxis.net/edc/core/129.html (https://www.elxis.net/edc/core/129.html)

Title: Re: lock administration account
Post by: neda16 on March 29, 2017, 19:12:12

Can i ask something?
i create new admin account i have restore elxis to 4.2
I have done forgot password and send me back new password. When i go to administration and insert credentials nothing i don't take even wrong username or password.

Title: Re: lock administration account
Post by: webgift on March 31, 2017, 12:06:57

So can you access the back-end area? I don't understand.

Title: Re: lock administration account
Post by: neda16 on March 31, 2017, 12:18:35

i cant access to back end area. dont recognize any username and i dont get any error like valid username or password.
i notice that if username doesn't exist then i take error.
if i insert my admin account username nothing returns
i dont know if helps that i have multisite

Title: Re: lock administration account
Post by: webgift on April 01, 2017, 11:38:18

Please send me via Private Message FTP - Database access to your website.