Elxis CMS Forum

Support => Administration => Topic started by: wieyoga on May 29, 2015, 05:38:05

Title: Send method : SMTP problem
Post by: wieyoga on May 29, 2015, 05:38:05: Does anyone know how to fix this problem,

the Send email method to SMTP is not work when using contact form , when click submit there is blank screen
please have a look "http://www.iresv.com/contact-us.html"
Title: Re: Send method : SMTP problem
Post by: datahell on May 29, 2015, 08:16:51: Go to Elxis configuration, set CORRECTLY the required settings for SMTP and click the "test" link below to check E-mail settings.
Title: Re: Send method : SMTP problem
Post by: wieyoga on May 29, 2015, 08:35:22: I did, the test result is succesfully sended but when try to send via contact form on front end the problem appear
Title: Re: Send method : SMTP problem
Post by: webgift on May 29, 2015, 17:50:30: Blank page means fatal error. Can you please provide us the error log entry as generated to the corresponding file
when you submit the contact form?
Title: Re: Send method : SMTP problem
Post by: wieyoga on May 30, 2015, 05:00:07: I've checked
There is no error log recorded for this action

Thank you
Title: Re: Send method : SMTP problem
Post by: webgift on May 30, 2015, 11:27:00: We have to debug your website as for that, @wieyoga.
Title: Re: Send method : SMTP problem
Post by: datahell on May 30, 2015, 13:22:39: Blank page means php fatal error. There will surely be something in Elxis error log.
See: Administration > Logs > Error log
Title: Re: Send method : SMTP problem
Post by: wieyoga on June 01, 2015, 04:00:22: oh i forget to enable error log on setting :-)

after i enable it below some error show on the report

"[2015-06-01 00:57:07] ERROR in file /home/panjibal/public_html/iresv/includes/libraries/swift/classes/Swift/Transport/AbstractSmtpTransport.php line 386
Uncaught exception 'Swift_TransportException' with message 'Expected response code 250 but got code "553", with message "553 Relaying disallowed as Wibawa Yoga
"' in /home/panjibal/public_html/iresv/includes/libraries/swift/classes/Swift/Transport/AbstractSmtpTransport.php:386
Stack trace:
#0 /home/panjibal/public_html/iresv/includes/libraries/swift/classes/Swift/Transport/AbstractSmtpTransport.php(281): Swift_Transport_AbstractSmtpTransport->_assertResponseCode('553 Relaying di...', Array)
#1 /home/panjibal/public_html/iresv/includes/libraries/swift/classes/Swift/Transport/EsmtpTransport.php(245): Swift_Transport_AbstractSmtpTransport->executeCommand('??.??', Array, Array)
#2 /home/panjibal/public_html/iresv/includes/libraries/swift/classes/Swift/Transport/AbstractSmtpTransport.php(335): Swift_Transport_EsmtpTransport->executeCommand('??.??', Array)
#3 /home/panjibal/public_html/iresv/includes/libraries/swift/classes/Swift/Transport/AbstractSmtpTransport.php(433): Swift_Transport_Abstra"
Title: Re: Send method : SMTP problem
Post by: webgift on June 01, 2015, 10:41:00: Expected response code 250 but got code "553", with message "553 Relaying disallowed as Wibawa Yoga.
250 means: Requested action taken and completed.
553 means: The command was aborted because the mailbox name is invalid.

I assume that you have to verify your mailbox name before you use it via SMTP method.
Title: Re: Send method : SMTP problem
Post by: wieyoga on June 01, 2015, 10:50:33: I verified it previously, the send email work on booking confirmation IOSR but for Contact form and hotels details contact form isn't 8)
Title: Re: Send method : SMTP problem
Post by: datahell on June 01, 2015, 21:17:08: As webgift said, and you can easily see from the logs you posted, the problem is not elxis or IOSR but the mailbox account.